Priority: 1 - Location: Nationwide - Reference: 486252
Start Date/Time: 05/11/2018 09:20 - Resolution Date/Time: 05/11/2018 16:15 - Duration: 6 hours 55 minutes
Event Description: [Restored] Voice services were offline.
Customer Impact: Customers would have experienced incoming and outbound calling failures.
Summary of Incident: Optimus Systems have several parts to our voice network, the affected part of the network was: CVS - Cloud Voice Switch - This is the hosts our inter connections, which terminates calls to and from landlines and mobiles. All calls in and out of CVS were affected and down. Most of our customers leverage CVS in some part as it connects at the root level back to our PBX instances.
Timeline of Incident:
Post event actions: