Our Network Operations Centre (NOC) have identified an issue detailed as follows.
Event Description:
CVS Time of day routing is having issues. Voice engineers are investigating.
Customer Impact:
Some inbound calls may not be connecting.
Additional Information:
Work around - Change the time of day setting to Forced On. Contact the Optimus Systems Service Desk if you are experiencing any issues.
Update 9:41AM 1/10/2018 - The issue is now resolved, status is set to monitoring.
** Resolved ** 10:21AM 1/10/2018 - The issue is now fully resolved.
Reference: INC2018101
