Tuesday 12th June 2018

Optimus Communications - SIP Trunks Degradation of Voice Services - Inbound/Outbound

Our Network Operations Centre (NOC) have identified an issue detailed as follows.

Event Description: SIP Trunk outage is occurring with no inbound and outbound calls being connected.

Customer Impact: Inbound and Outbound calls are failing.

Additional Information: Our upstream carriers are continuing to investigate the underlying cause of the issues which appear to be load related. They have not seen any evidence of a denial of service attack at this stage. We are continuing to work with the carrier to try to identify additional causes of the massive load and working on increasing resources.

Reference: 486203