Tuesday 29th May 2018

Optimus Communications - SIP Trunks Low level of mobile calls failing

Our Network Operations Centre (NOC) have identified an issue detailed as follows.

Event Description: We are investigating a mobile calling issue where some calls are failing, specifically 2degrees numbers

Customer Impact: Low level of mobile calls are failing. A fault has been raised with our up stream carrier.

Additional Information: Engineers are investigating

Reference: 486191

Update: 29/05/2018 14:40hrs We have been working with 2Degrees to understand the changes made in their network that have caused this issue. Currently the call connection rate is back to expected levels and engineers are keeping a close observation on calling levels.